Frequently Asked Questions

There is a problem with the PDF file and I cannot read it.

• Solution 1 You may need to install Adobe Reader on your computer. Please visit the Adobe web site to download and install this software.

• Solution 2 Clear your temporary internet files and try again. PDF files that show up as blank or corrupt, or that freeze your browser, were likely damaged during the download process. In order to fix this, clear your browser's cache, close the browser and make another attempt. If you do not do this, any additional attempts may force your browser to view the cached (and, therefore, damaged) version of the PDF file instead of downloading again from the web server.
  

• Solution 3 Configure Acrobat Reader to NOT open PDF files in browser. Open Acrobat Reader, and select Edit/Preferences. In the window that opens, click on the Options link in the left menu, and uncheck the option that says "Open PDF in Browser". Now, return to your browser and clear your temporary internet files again. Refresh the page, and click on the link to the PDF file. Follow any options to allow the PDF file to display in Acrobat Reader instead of Internet Explorer.
  

• Solution 4 Try saving the file instead of opening it directly. 1. Left-click on the link to the PDF file (this may appear under Attachment). 2. A dialog box should appear. Choose the option to save the file. 3. Choose a location for the file on your hard disk, such as your Desktop, and save it. 4. Wait for the download to finish. 5. Go to the location that you chose in step 3 and open the file.
  

• Solution 5 Upgrade the Acrobat Reader. The latest version of the free Adobe Reader is available from the Adobe web site. We strongly recommend that you uninstall your existing Adobe Reader software before installing a new version. If you are already running the latest version, remove and reinstall the application.